Category Archives: RTO

Certificate IV in Training and Assessement 2014

There is a moment in every facilitator’s career when they are going to feel a little sad, sad because this class has been fantastic.

When Pauline asked me if I would take on TAE40110 in 2014, I knew I wanted to do it. But, as the start date of the course approached I began to feel trepidation. I knew my stuff, but did I know it well enough to help others to learn it? As you may have read previously, this is the hardest course you will ever do.

Well what a diverse range of learners I have. They are from a plethora of fields, we had business, real estate, foundation skills, IT, paramedics, leisure and health, aged care and more.

I went into the first class and came clean with them. This is my first year of facilitating this course. I know what I am doing, but I am not sure how I will go teaching it…I will do my best for you. We began to post discussions in the introduction forums and a fabulous Personal Learning Network evolved from there.

This is the most connected class I have ever had the pleasure of facilitating. The forum posts were well frequented and everyone was more than happy to help out their fellow students. This, indirectly, gave me an opportunity to understand some continuous improvement which could be made to the course.  I was also fortunate enough to have had the opportunity to be a part of a validation session on student feedback with another facilitator recently, furthering some recommendations.

These recommendations will enable us to ensure the design of this course is up to date at all times. It will also ensure the assessment tools are easy to use and a checklist will be developed for both the students and facilitator.

This class has been a joy to be involved in. I cannot extend my gratitude to my learners enough.  You have been exceptional. Your passion in your chosen careers makes me confident you will all be exceptional facilitators. I am so proud to have taken you this far.

As for my promise… I will do my best for you. I believe I will continue to do so.

I am going to be proud to have you part of my community of practice.


Delivering Quality Training

My blood is boiling!! Let me share why.

I have two titles at a Registered Training Organisation (RTO) who pride themselves in delivering quality courses. My two roles are;

Trainer, both Certificate II in Hospitality as well as Certificate IV in Training and Assessment. I also do some short courses.

Training coordinator, which means I  make sure all of the course compliance is in place, meeting the (rather strict) requirements of our National Regulator.

Situation 1. What seemed like a polite phone call from a trainer from a competing RTO. He rang to ask if he would be treading on our toes if he arranged to deliver Certificate III in Hospitality locally. The short answer was no, as we don’t have Certificate III on our scope of registration.

So I get chatting with this person, as I love to grow my network. Where would you do it? How are you going to get enough enrolments in two weeks? …It comes out he would be delivering this course over 5 days.

“Five days?” I ask, “how do you propose to address the practical placement required in 5 days?”

I was told, it’s ok, it’s a five day intensive course, all practical and delivered in a fully operational bar and function room.

So what made me fire up? This RTO can’t be following the rules, and some poor unsuspecting people are paying good money for a dodgy qualification not worth the paper it is written on.

Certificate III in Hospitality requires 36 service service periods for practical placement
The nominal hours for this course are Minimum 322- Maximum 352.
A range of assessment methods should be used to assess practical skills and knowledge.

These are just a few examples of the flaws I could see in the course about to be delivered.

I think what incensed me more than anything was this person did not seem to know anything about these requirements, requirements which he should have learnt when he completed his Certificate IV in Training and Assessment, Critical aspects for assessment and evidence required to demonstrate competency in this unit, which leads me to believe he has obtained his qualification from an equally unethical RTO, in a very short amount of time and although he might know his stuff as a hospitality worker, he certainly doesn’t know his stuff as a trainer.

Then it happened all over again.

A Facebook post, asking for

“Expressions of Interest,TAE40110 Certificate IV in Training and Assessment, only 5 days course and bargain price…”

Come on Adult Education Providers, lets play fair and give our clients the best possible training for their dollar. These people might be attracted to the short duration and low cost, but they deserve to receive the required skills and knowledge in order to further their careers in these fields.