Category Archives: Adult education

Delivering Quality Training

My blood is boiling!! Let me share why.

I have two titles at a Registered Training Organisation (RTO) who pride themselves in delivering quality courses. My two roles are;

Trainer, both Certificate II in Hospitality as well as Certificate IV in Training and Assessment. I also do some short courses.

Training coordinator, which means I  make sure all of the course compliance is in place, meeting the (rather strict) requirements of our National Regulator.

Situation 1. What seemed like a polite phone call from a trainer from a competing RTO. He rang to ask if he would be treading on our toes if he arranged to deliver Certificate III in Hospitality locally. The short answer was no, as we don’t have Certificate III on our scope of registration.

So I get chatting with this person, as I love to grow my network. Where would you do it? How are you going to get enough enrolments in two weeks? …It comes out he would be delivering this course over 5 days.

“Five days?” I ask, “how do you propose to address the practical placement required in 5 days?”

I was told, it’s ok, it’s a five day intensive course, all practical and delivered in a fully operational bar and function room.

So what made me fire up? This RTO can’t be following the rules, and some poor unsuspecting people are paying good money for a dodgy qualification not worth the paper it is written on.

Certificate III in Hospitality requires 36 service service periods for practical placement
The nominal hours for this course are Minimum 322- Maximum 352.
A range of assessment methods should be used to assess practical skills and knowledge.

These are just a few examples of the flaws I could see in the course about to be delivered.

I think what incensed me more than anything was this person did not seem to know anything about these requirements, requirements which he should have learnt when he completed his Certificate IV in Training and Assessment, Critical aspects for assessment and evidence required to demonstrate competency in this unit, which leads me to believe he has obtained his qualification from an equally unethical RTO, in a very short amount of time and although he might know his stuff as a hospitality worker, he certainly doesn’t know his stuff as a trainer.

Then it happened all over again.

A Facebook post, asking for

“Expressions of Interest,TAE40110 Certificate IV in Training and Assessment, only 5 days course and bargain price…”

Come on Adult Education Providers, lets play fair and give our clients the best possible training for their dollar. These people might be attracted to the short duration and low cost, but they deserve to receive the required skills and knowledge in order to further their careers in these fields.